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Service Rep. - Northern CA

Job Location: 3463 Arden Rd Hayward, CA 94545

The Service Rep will work with our growing customer base in a designated service territory. This Service Representative is the primary customer contact for contracted landscape design, supply, and synthetic turf distributor accounts. This position acts as a liaison between the customers and the company to ensure customer support, proper training, and sales growth. This rep is responsible for the necessary follow-up and follow-through to maintain positive customer relations, to ensure complete customer satisfaction and contract renewals.

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  • Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, evenings or weekends as necessary.
  • Ability to be proactive and get things done with minimal supervision.
  • Excellent written and oral English communication skills.
  • Must be capable of working outdoors and visiting job sites on a regular basis.
  • Strong problem solving skills and ability to multi task.
  • Proficient in Excel and Word.
  • Must successfully complete a background check, drug test and E-Verification.
  • Must be able to lift up to 50 pounds at times.
  • Ability to travel to events and off-site trainings, if applicable.
  • Extensive driving within the designated territory/service area.

Main Responsibilities

  • Interacts with customers via telephone, email, or in person to provide support and information on products or services.
  • Stays current with product knowledge in order to assist customers with product questions.
  • Develops strong, positive relationships with customer base based upon clear and frequent communication, mutual trust and ability to meet the customer needs.
  • Provides candid feedback on customer relationship and the customers perceptions of the product and service being provided, to maximize customer retention.
  • Assures all services provided are of good quality and completed in a timely fashion. Communicates to appropriate parties any problem areas and work to find immediate resolution.
  • Maintains a high level of good housekeeping and care of company assets in the field, vehicles, shop, field offices and customer work-sites.
  • Maintains a company-owned database of current customers, prospective customers and past customers to support the marketing and sales effort.
  • Represents the company at various events, organizations and associations for the purpose of building relationships that lead to new business.
  • Acquires and maintains a thorough knowledge of industry trends in order to identify and act upon opportunities for expanded services.
  • Other duties and responsibilities as assigned.

Required Experience

  • A minimum of 2 years experience performing customer service functions.

Required Education

  • High School diploma or GED equivalent.

Employment Type: Full-time

Salary: $18-$ / Hour

Benefits: Health benefits available after 90 days. Competitive pay.

Valid Through: 2/16/2021

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You can also apply on-line using email: or print and send your application by fax: 510-732-6188.

Posted on Feb 12, 2020 by Global Syn-Turf, Inc.

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Global Syn-Turf, Inc. is a leading manufacturer and wholesaler of high-quality artificial grass in the United States and Canada. The company offers an extensive selection of products for commercial and residential landscapes, playgrounds, sports athletic fields, municipalities, golf putting greens and pet areas. Global Syn-Turf, Inc. provides innovative, environmentally friendly synthetic turf systems which require little maintenance, no water, pesticides, or fertilizers through multiple company-owned distribution centers across the United States. The state-of-the-art artificial grass offers realism, drainage, performance, safety, and durability. Global Syn-Turf is the exclusive artificial grass partner of San Francisco 49ers.

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