Service Rep. - Southern CA

Job Location: 13930 Gannet St. Santa Fe Springs, CA 90670 US

The Service Rep will work with our growing customer base in a designated service territory. This Service Representative is the primary customer contact for contracted landscape design, supply, and synthetic turf distributor accounts. This position acts as a liaison between the customers and the company to ensure customer support, proper training, and sales growth. This rep is responsible for the necessary follow-up and follow-through to maintain positive customer relations, to ensure complete customer satisfaction and contract renewals.

Requirements

• Ability to travel to events and off-site trainings, if applicable.
• Extensive driving within the designated territory/service area.
• Must be able to lift up to 50 pounds at times.
• Must successfully complete a background check, drug test and E-Verification.
• Proficient in Excel and Word.
• Strong problem solving skills and ability to multi task.
• Must be capable of working outdoors and visiting job sites on a regular basis.
• Excellent written and oral English communication skills.
• Ability to be proactive and get things done with minimal supervision.
• Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, evenings or weekends as necessary.

Main Responsibilities

• Assures all services provided are of good quality and completed in a timely fashion. Communicates to appropriate parties any problem areas and work to find immediate resolution.
• Provides candid feedback on customer relationship and the customers perceptions of the product and service being provided, to maximize customer retention.
• Develops strong, positive relationships with customer base based upon clear and frequent communication, mutual trust and ability to meet the customer needs.
• Stays current with product knowledge in order to assist customers with product questions.
• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Maintains a high level of good housekeeping and care of company assets in the field, vehicles, shop, field offices and customer work-sites.
• Maintains a company-owned database of current customers, prospective customers and past customers to support the marketing and sales effort.
• Represents the company at various events, organizations and associations for the purpose of building relationships that lead to new business.
• Acquires and maintains a thorough knowledge of industry trends in order to identify and act upon opportunities for expanded services.
• Other duties and responsibilities as assigned.

Required Experience

• A minimum of 2 years experience performing customer service functions.

Required Education

• High School diploma or GED equivalent.

Employment Type: Full-time

Salary: $18-$ / Hour USD

Benefits: Health benefits available after 90 days. Competitive pay.

Valid Through: 1/7/2024

You can also apply on-line using email: [email protected] or print and send your application by fax: 510-732-6188.

Posted on Feb 13, 2020 2020-02-13T01:16:11+00:00 by Global Syn-Turf, Inc.