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Service Representative

Newark, NJ

Global Syn-Turf, Inc is searching for a passionate, motivated Service Representative to work with our growing customer base in a designated service territory. This Service Representative is the primary customer contact for contracted landscape design, supply, and synthetic turf distributor accounts. This position acts as a liaison between the customers and the company to ensure customer support, proper training, and sales growth. This rep is responsible for the necessary follow-up and follow-through to maintain positive customer relations, to ensure complete customer satisfaction and contract renewals.

Extraordinary Work Conditions

- Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, evenings or weekends as necessary.

- Extensive driving within the designated territory/service area.

- Must be capable of working outdoors and visiting job sites on a regular basis.

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Main Responsibilities

  • Develop strong, positive relationships with customer base based upon clear and frequent communication, mutual trust and ability to meet the customer needs. Develop win-win opportunities for the customer and the company.
  • Ability to multitask and handle multiple projects.
  • Provide candid feedback on customer relationship and the customer’s perceptions of the product and service being provided, to maximize customer retention.
  • Assure all services provided are of good quality and completed in a timely fashion. Communicate to appropriate parties any problem areas and work to find immediate resolution.
  • Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop, field offices and customer work-sites.
  • Meets or exceeds established sales goals for contracted work and extras.
  • Maintains a company-owned database of current customers, prospective customers and past customers to support the marketing and sales effort.
  • Represents Company at various events, organizations and associations for the purpose of building relationships that lead to new business. Ability to travel to events and off-site trainings, if applicable.
  • Collaborate with other team-members to ensure customer service needs are met.
  • Acquire and maintain a thorough knowledge of industry trends in order to identify and act upon opportunities for expanded services.

Required Experience

  • Customer Service: 1 year.

Required Education

  • High school or equivalent.

Job Type:

  • Full-time

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You can also apply on-line using email: info@globalsynturf.com

or print and send your application by fax: 510-732-6188.