I ordered turf from a Global Syn Turf dealer in Tampa Bay Florida and it was supposed to be delivered to my house. I had a party planned for my 8 year old grill and the contractor was supposed to install the turf before the weekend. The shipper had a problem and didn't pick up the turf. So I called the GST dealer and they said they would make a few calls to figure out what happened. They called me back and said the shipper indeed did make a mistake and didn't pick up the turf on the loading dock. The dealer said they sent a driver to the GST warehouse to pick it up and they drove it to my house. I want to thank them for their extraordinary service and helping me get this job installed on time.