I reached out to so many artificial turf companies in Orange County, CA and seemed like everyone I called did not call back and the few that did call back sounded like a contractor in a truck on a cell phone.  I found it was really hard to find a reputable company with a good online reputation.  Honestly there weren't many choices.  I was referred to Global Syn Turf by a neighbor of mine and they picked up their phone on the very first ring and I spoke with a very professional person.  She said a sales rep would call me back and I will be darn if he didn't call me in less than 30 minutes.  I told him I was looking for a bid to have artificial turf installed in my backyard and he referred me to their artificial turf distributor in Orange County.  They were the most professional company I had ever dealt with.  Clearly I gave them my business and my backyard looks amazing.