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Questions & Answers

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Answer - Discussions
2022-08-12T18:06:39+00:00

You can find our warranty information for all products on our website: https://www.globalsynturf.com/artificial-grass-specifications-specs, once you are on this page, simply click on the product you will see all information related to that particular product including all testing certificates and warranty. For further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-07-29T22:28:22+00:00
All our turf products are 15’ wide, a full roll is either 75’ or 100’ long. There will have to be a seam for your area which is over 15’. For any other questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.
 
Answer - Discussions
2022-07-29T22:10:10+00:00

To get an accurate estimate, please feel out this online form: https://www.globalsynturf.com/free-quote. Based on the information provided on the form, we will be able to have the right local team better assist you. For further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-07-25T18:03:43+00:00

Yes, we are nationwide turf company with the largest dealer/distributor networks in the country. To better assist you, please simply fill out this online form: https://www.globalsynturf.com/free-quote, or call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-07-18T18:06:58+00:00

Yes, all our turf products are tested by ASTM standards and testing certificates are available on our website. Go to our product page and click on any product, scroll down to the bottom part of the page you will find a section of “DOWNLOAD SPECS & TEST RESULTS”, you will see all the certificates in PDF. Please feel free to call us at 877 796 8873 or e-mail us at [email protected], thank you. 

 
Answer - Discussions
2022-07-15T18:00:20+00:00

Unfortunately we won’t cut customized turf mats, all our artificial grass products are at 15’ width and can only be cut in the length of preference. For any further questions, please feel free to call at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-07-15T17:56:26+00:00

Absolutely, people put furnitures on artificial grass surface all the time. Couple of reminders: once the turf being pressed down, there might be marks left which is just like you place furnitures on the carpet. Also, if you live in a very hot area, you will need to be careful NOT to have metal touching the grass as the metal can melt your turf. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
2022-07-13T19:12:10+00:00

Yes, you can use TCool infills for pet area. The drainage capacity of Tcool is just as good as any other infills. Even though the infill won’t help to neutralize the pet smell, but people can always use our Pet Odor Neutralizer to get rid of smells. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-07-07T17:27:11+00:00

There could be two reasons regarding your concern: we are not familiar with the particular infill you have used, however, the mesh of the infill might be a bit too big, we typically recommend to use #16 or #20 mesh infills. Secondly, for infill purpose, rake might not work well especially when the infill particles are big, a coarse push broom will work better, most of professional installers use power broom to get the job done. Please feel free to email us at [email protected] if you have any further questions, thank you.

 
Answer - Discussions
2022-07-07T17:31:34+00:00

If your roof doesn’t have proper slope for drainage, we will recommend to use drainage board before installing turf. If drainage is not a concern, you can glue the turf on the TPO roof, but not to the entire area, only to “spot glue” as long as holding the turf in place. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-05-29T17:09:21+00:00

This turf product is on our website, please see this link: https://www.globalsynturf.com/products/natural-blend

For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
2022-05-04T03:33:33+00:00

It is difficult to tell without seeing the process and results of the installation. Turf installers might use different installation materials that available locally and alternate the process from our recommendations while still achieving the goals such as proper drainage. Infills are recommended for the purpose of helping to hold down the turf and minimize contractions and expansions. Your installer is correct that most of our turf are thick and fluffy enough to stand up well, though. Sometimes people skip using infills because of budget or for small areas. In any case, uneven surface seems more like an installation issue. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-05-02T17:52:05+00:00

Our IT department has just fixed the issue, please resubmit the request. If you are logged in as an existing customer, you will need to log out and fill out and send the form. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-04-29T15:58:58+00:00

Our artificial grass can be installed directly on the existing driveway by gluing down permanently. However, it might not be a good idea to simply install the turf strips with nothing else in between. The typical turf strips installations are always with pavers with turf blades are 1/2”-1” or so higher than the pavers’ surface once finished. By putting down the turf strips only, the edges will be exposed and have potential trip hazard. It would have a nice and complete look should you install the turf strips between pavers and installing pavers on a driveway should not be difficult. To find out more on how to install turf strips between pavers, please check out this YouTube video which is an installation on soil (more complicated and difficult than your installation) but at least you will get an idea: https://youtu.be/BeDPAXkYXlU. For any further questions, please feel free to cal us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-04-26T21:39:35+00:00

Yes, our turf can be installed on asphalt as long the surface is smooth without dents and holes. If the installation is temporary, double sided tapes can be used; if the installation is permanent, you will need to use turf glues. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
2022-04-16T00:17:57+00:00

All artificial grass will get warm during hot days. We always recommend to use our TCool infills for installations in hot areas. The Tcool infills can effect my reduce the temperature as much as 50 degrees. To learn more about the Tcool infill, please visit this link: https://www.globalsynturf.com/tcool-infill. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
2022-04-13T20:27:22+00:00

Cutting turf into a mat can be very easy. All you need is a sharp utility knife or carpet cutter. You will need to cut the back of the turf, trying to minimize cutting into the stitches even though you will have to. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-04-06T15:40:35+00:00

Yes, we have distributors and dealers nationwide including Santa Fe, New Mexico. To better assist you, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2022-03-23T01:09:28+00:00

Typical artificial grass installation over concrete surface in patio area can be simple: all you will need is turf glue. It is more like installing sheet vinyl floors. However, every project can be different and your existing surface conditions will determine if any or how much prep work to be done before gluing down the turf. The size of your patio can also make the installation more complicated, particularly a single piece or multiple pieces needed to cover the area, more cutting and seaming (to join pieces together) can require more time and experiences for a perfect result. Please always feel free to call us at 877 79) 8873 or email us at [email protected]nturf.com if you have any further questions, thank you.

 

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Global Syn-Turf, Inc. is a leading manufacturer and wholesaler of high-quality artificial grass in the United States and Canada. The company offers an extensive selection of products for commercial and residential landscapes, playgrounds, sports athletic fields, municipalities, golf putting greens and pet areas. Global Syn-Turf, Inc. provides innovative, environmentally friendly synthetic turf systems which require little maintenance, no water, pesticides, or fertilizers through multiple company-owned distribution centers across the United States. The state-of-the-art artificial grass offers realism, drainage, performance, safety, and durability. Global Syn-Turf is the exclusive artificial grass partner of San Francisco 49ers.

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