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Questions & Answers

What is your question?
Answer - Discussions
2020-10-21T22:36:00+00:00

If your original artificial grass installation has been done correctly with proper sub base, the removal will be a very easy process. All you need to do is to start lifting off the old turf from a corner and pull them out. If it becomes heavy while you are pulling off the turf, you can use a utility knife to cut the old turf into pieces so to make it easier to handle. You can feel free to contact us if you have any other questions by phone: 877 796 8873 or email [email protected] if you have any further questions, thank you.

 
Answer - Discussions
2020-10-20T20:51:59+00:00

Yes, the drainage system of our artificial grass products is very consistent: all of our turf products have hole punch drains, such drainage holes are evenly punched during the manufacturing process at a rate of 6” by 4”: the drainage holes are 6” apart along the stitch lines and 4” apart against the stitch lines. On average, our artificial turf products can drain more than 50 inches per hour which is an outstanding standard in the industry. Please let us know if you have any other questions by phone: 877 796 8873 or email: [email protected] or simply fill out this online form: https://www.globalsynturf.com/free-quote, thank you.

 
Answer - Discussions
2020-10-20T18:40:01+00:00

Unfortunately we don’t offer any direct financing programs for artificial grass purchases. However, many of our customers can obtain financing help from programs such as HERO of which our company is one of the top turf company partners. Also, many of our distributors and dealers are offering financing support to their customers and homeowners. I would suggest you to fill out this online form, so we have help directing you to the proper financing sources ASAP: https://www.globalsynturf.com/free-quote, thank you.

 
Answer - Discussions
2020-10-19T20:13:44+00:00

All of our artificial grass products like and feel very realistic, between the two products you mentioned, SuperNatural series are more realistic than any other turf products on the market. If the “realistic” is what you are looking for, you won’t go wrong with our SuperNatural series, it is simply the best and most realistic artificial turf on the market! They can choose from two different specifications: either 60 oz faceweight or 80 oz faceweight, besides the faceweight, the fibers used on both products are identical. Please feel free to let us know if you have any other questions by phone: 877 796 8873 or email: [email protected] or simply fill out this online form: https://www.globalsynturf.com/free-quote, thank you.

 
Answer - Discussions
2020-10-18T18:48:09+00:00

Most of our artificial grass products can handle hot weather without a problem, among all, I personally would think our new Premium M series is the best among the best. To learn more about our new Premium M series turf, please visit the following links: https://www.globalsynturf.com/premium-m-blade-60

https://www.globalsynturf.com/premium-m-blade-80

If you have any further questions or want like to see the samples of this amazing artificial grass, please call us at 877 796 8873 or email us at [email protected], or simply fill out this online form: https://www.globalsynturf.com/free-quote, thank you.

 
Answer - Discussions
2020-10-17T20:58:54+00:00

We sell our artificial grass products through distributors and dealers nationwide, regardless where you live, we will have a local distributor/dealer to take care your turf estimates needs: you will find a good package of good, better and best pricing structures on all of our artificial grass products, to fond out more details, please simply fill out this online form to get connected with one of our distributors immediately, thank you: https://www.globalsynturf.com/free-quote

 
Answer - Discussions
2020-10-16T21:06:21+00:00

It won’t hurt to leave your sprinklers in when it comes to artificial grass installations, your installer will need to cut the turf to make sure the sprinkler heads are properly sticking out and fully functional. By leaving the sprinklers in place, you can turn them on as you wish if you feel like to wash cleaning your artificial grass. However, reality is that you might never need to do so. If you are living in a normal weathered area, you might never really need sprinklers to help washing your turf, given the fact of normal rains will help “cleaning” the turf for you, we have many customers with turf installed for many years without having sprinklers to clean them. So it is really not a concern one way or another as far as the sprinklers go when it comes to artificial grass installations. Please feel free to contact us by phone: 877 796 8873, or email: [email protected] if you have any further questions or concerns, or simply fill out this online form: https://www.globalsynturf.com/free-quote, thank you.

 
Answer - Discussions
2020-10-16T20:15:06+00:00

The answer is yes! But you need to make sure of the following;

1. The two pieces of turf you are piecing together are from the same dyelot.

2. When you are putting the two pieces together, you need to make sure the fibers on both pieces are facing the same directions.

To learn more about artificial grass installation and seaming techniques, please visit the following links: 

https://www.globalsynturf.com/installation-guides

https://www.youtube.com/channel/UCfhiMWU7Avyvd594wAqCt_g

Please do not hesitate to call us at 877 796 8873 or email us at [email protected] if you have any other questions, or simply fill out this online form: https://www.globalsynturf.com/free-quote, thank you.

 
Answer - Discussions
2020-10-15T19:59:37+00:00

The biggest width for our artificial grass is 15’, for applications require more than 15’ width, you will need to seam two pieces together by using the turf from the same dyelot along with seaming tape and glues: such practice is very common as almost everyone’s yard will be wider than 15’, so seaming artificial turf is a typical installation process for most of applications. You can find the installation basic guidelines at this link: https://www.globalsynturf.com/installation-guides. If you have any further questions or need additional help on your particular project, please call us at 877 796 8873 or email us at [email protected] or simply fill out this online form: https://www.globalsynturf.com/free-quote, thank you.

 
Answer - Discussions
2020-10-15T18:15:44+00:00

As far as we know that the dogs won’t eat any infills on the artificial grass. As you can see that infills for turf are either sands or minerals which typically is typically not for dogs appetite, besides once the infills being installed properly, they will sink all the way to the bottom of the turf and very different for the dogs to reach. 

Please let us know if you have any other questions by phone: 877 796 8873 or email: [email protected] or this online form: https://www.globalsynturf.com/free-quote, thank you.

 
2020-10-14T21:38:37+00:00

No, moss won’t grow on artificial grass. Turf is made of polyethylene and polypropylene which is plastic, such product won’t provide the inhabitants for moss to grow. You will need to make sure to keep your artificial turf clean of dirts or debris of which moss might find home for. We have never had any complains about moss issues on artificial grass, nor have we experienced any such problems. Please let us know if you have any other questions or concerns, you can call us at 877 796 8873 or email us at [email protected] or simply fill out this online form: https://www.globalsynturf.com/free-quote, thank you.

 
Answer - Discussions
2020-10-14T19:31:42+00:00

We have distribution centers nationwide including one on the east coast (Jacksonville, FL), therefore we can ensure fast and competitive shipping services to all of our customers anywhere in the county. You can find all our distribution centers for artificial grass and accessories at this link: https://www.globalsynturf.com/locations/. Please feel free to contact us by phone 877 796 8873 or email: [email protected] or this online form: https://www.globalsynturf.com/free-quote, thank you.

 
Answer - Discussions
2020-10-13T23:08:39+00:00

Well, our Pet Turf artificial grass is perfectly safe and friendly to all kinds of pets including cats to play on or do their business. However, we will discourage your cat to dig, chew or eat the turf. Please let us know if you have any other questions by phone: 877 796 8873, or email: [email protected] or this online form: https://www.globalsynturf.com/free-quote, thank you.

 
Answer - Discussions
2020-10-13T19:44:31+00:00

It is always recommended to use lawn pads under the turf for playground applications, especially for commercial playgrounds which require certain fall ratings. We carry different types of lawn pads which meets different fall ratings, for a 5’ fall, you will need to use 1-1/4” thick lawn pad, for an 8’ fall rating, 2-1/4” lawn pads will be needed. Any thinner thickness of either shock pads or lawn pads will not be sufficient to provide any fall ratings but only to provide cushioning. For residential applications, there is normally no specific fall rating requirements, and homeowners can go with or without lawn pad underpayments depending on the budgets. Other than lawn pads, all other accessories needed for a playground application will be the same as any other artificial grass installations. Please let us know if you have any other questions by phone: 877 796 8873, or email: [email protected] or filling out this only form: https://www.globalsynturf.com/free-quote, thank you.

 
Answer - Discussions
2020-10-12T20:28:02+00:00

Most of our artificial grass products have multiple green colors on the straight blades and two colors on the thatch (the curled fibers to make the turf look more realistic and also helping the straight fibers standing up better); the two colors of the thatch are brown and green. However, for people need absolute all green colored turf, we make several products with both straight and thatch colors green without any brown, for such products, we call them “green on green”, such as our SBlade-90GOG, Emerald-92 and Trainers Turf, you can find all the details about these products on our product information page or product specification page, there are the links:

https://www.globalsynturf.com/catalog/landscape-lawns

https://www.globalsynturf.com/artificial-grass-specifications-specs

Please do not hesitate to contact us by phone 877 796 8873 or email [email protected] or this online form if you have any further questions, thank you: https://www.globalsynturf.com/free-quote

 
Answer - Discussions
2020-10-12T19:14:37+00:00

It will depend on what kind of wall or fence you will install the artificial ivy onto. You will need some very basic tools such as a pair of scissors, a utility knife, hammer, staple guns and sometimes zip ties. You will find this YouTube video helpful for installing artificial ivy on a wooden fence: https://youtu.be/02vc43qQRTc. If you have different type of walls or fences, please let us know by phone: 877 796 8873 or email: [email protected] or simply fill out this online form so we can provide better and more specific help, thanks: https://www.globalsynturf.com/free-quote

 
Answer - Discussions
2020-10-11T19:04:24+00:00

Artificial grass can take thousands of pounds of dead load weight, we have have had complains of our turf won’t take weight well. Just like carpet, you can put a lot of weight on it, with expectations of after placing weight on it for a long time, the fibers of the area will be flattened down and might look different than the rest of the turf. If you have any other questions, please feel free to contact us by phone 877 796 8873 or email [email protected] or simply fill out this online form: https://www.globalsynturf.com/free-quote, thank you.

 
Answer - Discussions
2020-10-10T18:22:51+00:00
Sorry that we don’t sell power tools. For your application that to make a hole on the artificial grass, you don’t need a power drill, all you should do is to use a carpet knife or utility knife to cut through the turf, do not cut a piece out, simply cut a short line between the stitch rolls (so you are not cutting any blades/fibers), the cut line are only on the backing, then you will be able to stick the spikes through the turf. Please feel free to let us know if you have any other questions by phone 877 796 8873 or email: [email protected] or fill out this online form: https://www.globalsynturf.com/free-quote, thank you.
 
Answer - Discussions
2020-10-10T00:04:38+00:00

Our app is designed to have all the product information and installation guides of artificial grass to available at your fingertips, it is more of information center than for interaction purposes, therefore you won’t be able to use it to buy turf or accessories. Please let us know if you have any other questions by phone: 877 796 8873 or email us at [email protected], thank you.

 
Answer - Discussions
2020-10-09T18:31:10+00:00

Yes, our GST app is available on both Apple’s App Store and Android’s google play. Please let us know if you need help on how to find or download the app. It is a very useful tool with loaded information at your fingertips. You can reach us by phone 877 796 8873 or email [email protected], thank you.

 

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Global Syn-Turf, Inc. is a leading manufacturer and wholesaler of high-quality artificial grass in the United States and Canada. The company offers an extensive selection of products for commercial and residential landscapes, playgrounds, sports athletic fields, municipalities, golf putting greens and pet areas. Global Syn-Turf, Inc. provides innovative, environmentally friendly synthetic turf systems which require little maintenance, no water, pesticides, or fertilizers through multiple company-owned distribution centers across the United States. The state-of-the-art artificial grass offers realism, drainage, performance, safety, and durability. Global Syn-Turf is the exclusive artificial grass partner of San Francisco 49ers.

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