Reina Douglass
Customer Service

Repairing artificial grass is very similar to that of carpet. It all depends on the size of your damaged area and if you have any same dyelot products available for the repair. Artificial grass is like carpet in term of production batches: the same product will have very minimum color shade variations from production to production which called “dyelots” as an industry term. People won’t be able to tell the difference by looking at the different dyelots separately unless piecing them next to each other in which sometimes differences can be noticed and sometimes there is no difference. Professionals are always aware that there will be chances for the dyelots not matching up so it is very important to use the same dyelot on the same project. By that said, i hope you have kept some leftover turf from your original installation and the leftovers are big enough to cover the damaged area. If you do have enough, all you need to do is to cut out the damaged section, and cut the exact size from your leftover piece, and glue it together with your existing piece. You can find the glue and seaming tape for the repairs from this link: https://www.globalsynturf.com/catalog/supplies

If you don’t have any leftovers and you have to buy a piece for the repair, you just have to anticipate that the new and your original pieces will very likely not matched. 

Please feel free to contact us if you have any further questions by phone, email or this online form: https://www.globalsynturf.com/free-quote

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This is a very good question, technically yes, we can custom make your product based on your specific requirements as we are the manufacturer who make the artificial grass products. However, timing and cost might be the main factors for people to shy away from customizing their own artificial grass: it can take months to go through design and manufacturing customizations with color matching, ingredients mixing and testing. Also such customization can cost a lot of more due to the efforts and time involved unless the volume of artificial grass you need justify: a meaningful quantity (threshold) for custom production is 100,000 sf minimum, then the cost will start make sense. We are happy to discuss further with you on your needs if you can provide us with more details about your project, you can contact us by phone, email or this online form at your convenience: https://www.globalsynturf.com/free-quote

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Most of our artificial grass at 60 oz range or lower in term of face weight can be considered the best valued products. There are really two ways to look at the best values artificial grass on today’s market: overall, every single artificial product offered by us has the best value compared to the rest of the industry, comparing “apple to apple”, you won’t find anything come close to the value of our products offer. Secondly, which echo my point at the beginning of this answer, within our own artificial grass lineup, products with face weight of 60 oz range will be the group to represent the best values. If you have any other questions or comments regarding your specific needs, please feel free to contact us by phone, email or this online form: https://www.globalsynturf.com/free-quote

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I assume that you are installing the artificial grass indoors. If it is the case, you can simply treat the turf as indoor carpet regardless installing it at ground level or upstairs. The turf is very similar to carpet when it comes to handle and move them even though they are typically heavier than regular carpet, it is flexible enough that you can bend them to move around the tight spaces. 

Please feel free to let us know if you have any further questions by phone, email or this online form: https://www.globalsynturf.com/free-quote

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Generally speaking, you can install artificial grass in areas where real grasses are. Artificial grass is considered the replacements for real grass, occasionally creative designers and architects have been using artificial turf for indoor applications such as entertainment areas and wall decorations. There is really not much of concerns or precautions as long as artificial grass is used for replacements of real grass, it is perfectly safe for human and animals and very environmentally friendly. You will love the results!

Please feel free to contact us if you have any further questions by phone, email or this online form: https://www.globalsynturf.com/free-quote

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It is a really good question, but hard to have a simple answer for you! I will say most of our artificial grass products are selling well across the nation, certain areas prefer certain colors or softness or thickness, other parts of the country might be price driven only. A product can be popular in on state, but not so much in other states. That is why we have many different combinations of products to fit all different demands in regards of geographical locations and population’s budgets. The best way to approach this and answer your question is that for you to fill out this online form with your address so we can get back to you with the top product suggestions For your area: https://www.globalsynturf.com/free-quote

Please let me know if you have any further questions, thank you.

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Artificial grass can cover as big as the area you wish. It is more like carpet which you can use to cover small rooms and also large commercial indoor facilities. Each artificial grass grass come in as a standard roll of 1500 sf or so, the bigger the area, the more rolls you will need. In reality, the so called biggest applications I have seen are huge playgrounds or arenas for outdoor events and sports fields, such applications will require about 100-200k sf.. There are also applications such as entire 18 hole golf course being built with artificial grass and putting greens which can be as big as 3 million square feet, but such applications have been rare. Most of residential or commercial landscape lawns’ sizes can be relatively small, averaging from 500 sf to 20,000 sf..

Please let us know if you have any further questions by phone, email and online form: https://www.globalsynturf.com/free-quote

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Artificial grass doesn’t require much maintenance or cleaning. Normally people just broom off the leaves or debris on the turf surface. When it comes to cleaning, garden hose rinsing will do the job in most cases. However, if you would like to give a deep cleaning on your artificial turf, you can use regular soap: get a garden hose attached bottle from your local hardware store or online, put soap in it and attach it to the garden hose, rinse your turf! It is just that easy! The only think I will recommend is the general purpose soap for cleaning, you might try different cleaning products but please make sure not to use anything abrasive! Our artificial grass has very smooth yarns and not porous so things won’t be stuck on it easily, in most cases the soap will do the trick for you along with the water jet force of your garden hose. I think you can use none abrasive oil cleaners if you go grease on the turf without hurting it. To get connected with our experts on any other questions you might have, please call or email us, or fill out this online form: https://www.globalsynturf.com/free-quote

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We do not offer any financing for artificial grass directly. However, through some partners such as HERO and etc., we can work with our customers or homeowners to accomplish their financing needs. It is always recommended to go through financing options with your current bank with equity lines or other home improvement financing programs, this is just my opinion. You can visit this link to learn about HERO program for your home improvement projects such as installing artificial grass. Global Syn-Turf is the lead artificial grass manufacturer/partner of HERO: https://www.renovateamerica.com/financing/heroWe offer free consultations for all your artificial grass needs, please feel free to contact us via phone, email or this online form: https://www.globalsynturf.com/free-quote

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Our artificial grass products hold up really well in cold weather. Since turf products are made of plastic components, it will react to temperature changes like any other plastic products. When it gets warm, the grass blades will be more relaxed and softer, when it gets cold, the blades will get more stiff and harder. However such changes are considered normal, and no need to worry about it. In a cold condition, artificial grass will get stiff and hard, with snow covering or frosts, the surface can get slippery and you need to be cautioned for fall hazards in such conditions. Again, you won't need to worry about the product's integrity and quality in such conditions. We offer free consultation on any questions or concerns you might have, please feel free to reach us via phone, email or this online form: https://www.globalsynturf.com/free-quote

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