Oliver White
Product & Installation Specialist

We apologize for system glitches, please feel free to call ar 877 796 8873 or email us at [email protected] with your contact information so we can get our team to better assist you asap, thank you.

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To get an accurate estimate, please feel out this online form: https://www.globalsynturf.com/free-quote. Based on the information provided on the form, we will be able to have the right local team better assist you. For further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

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It is difficult to tell without seeing the process and results of the installation. Turf installers might use different installation materials that available locally and alternate the process from our recommendations while still achieving the goals such as proper drainage. Infills are recommended for the purpose of helping to hold down the turf and minimize contractions and expansions. Your installer is correct that most of our turf are thick and fluffy enough to stand up well, though. Sometimes people skip using infills because of budget or for small areas. In any case, uneven surface seems more like an installation issue. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

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Typical artificial grass installation over concrete surface in patio area can be simple: all you will need is turf glue. It is more like installing sheet vinyl floors. However, every project can be different and your existing surface conditions will determine if any or how much prep work to be done before gluing down the turf. The size of your patio can also make the installation more complicated, particularly a single piece or multiple pieces needed to cover the area, more cutting and seaming (to join pieces together) can require more time and experiences for a perfect result. Please always feel free to call us at 877 79) 8873 or email us at [email protected] if you have any further questions, thank you.

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It is our Sierra Super-94.

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Well, it is very rare for such infills problems, I personally haven’t seen such issues before, it will be difficult even though it is possible. If you have not applied the infills on your turf yet, I will suggest you to return the infills and get new ones. If the infills have already applied, you might use a shop vacuum to suck them out and replace. If you have any further questions, please feel free to contact us at 877 796 8873 or email us at [email protected], thank you.

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Yes, our turf can be installed over a torched roof. If your current slope is good enough for water to drain, you can install the turf directly onto your roof by using minimum spot glues: you will want to make sure that the turf glue used will cause no damage to your roof materials, it is always a good idea to test a small scrap to ensure the turf glue not eroding your roof materials. If the roof slope is not sufficient for water to drain, you can use drain board as an underpayment for the turf. You can find such drain underpayment by search “drain tile interlocking” on Amazon. Once drain board being used, same minimal spot gluing method should be used for the installation. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

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Please fill out this online form and one of our local team will reach out to you: https://www.globalsynturf.com/free-quote. Or you can call us at 877 796 8873 or email us at [email protected], thank you very much for your interest and we are looking forward to communicate with you!

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Not sure exactly what do you mean, but you can use our turf to replace your entire lawn. There is no specific minimum or maximum for artificial grass usage. Please let us know more details about your project by calling us at 877 796 8873 or email us at [email protected], thank you.

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You can find the permeability testing report for all our turf products at this product specification page: https://www.globalsynturf.com/artificial-grass-specifications-specs. When on the page, please click on the product name (in this case, S blade-50), a separate window will pop up with all testing titles, click on Water Permeability Test. As you will see, our S blade-50 averaged 47 inches per hour which is the capacity of 3-4 times of category 5 hurricane’s downpour. For any further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

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