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Artificial Grass Warranty Questions

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With my years of industry experiences, I can confidently tell you that our artificial grass lasts much longer than competitions’. We offer a 15 year warranty which you can find on this product specification page:

Our warranties are real and based on vigorous testings, not like many other companies who simply offer a longer warranty for marketing purpose only. As the most major brand of artificial grass industry, our products outlives competitions and you can have a peace of mind with our products. For any further questions, please feel free to reach us via phone, email or this online form:


First of all, we don’t sell directly to the general public, and all our distributors/dealers have their own exchange or return policies. A lot of artificial grass orders are custom cuts, and I personally don’t think customized cuts can be exchanged. If the orders are full rolls, it might be exchangeable but some dealers might charge a restocking fee for returns. My advice is always to take extra time getting samples and making good decisions before committing any purchases to avoid exchanges or returns. Artificial grass is bulky and heavy which cost a lot manpower to deal with and the shipping cost can be expensive as well. Please let us know if you have any further questions by phone, email or this online form, thank you:


Our artificial grass products come with a limited 15 year warranty. To find out more details regarding our warranty, please visit the following link, and click on each product for the specific warranty information, or you can always reach us via phone or email:

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Yes, all our artificial grass is covered with 15 year limited warranty and you can find the detailed warranty information on this link by clicking on each product:


Hi, there, unfortunately our warranty is not transferable. If you have further questions regarding our warranty details, you can always visit this link and click on the artificial grass product, and click on the warranty:


Congratulations on your new artificial grass lawn! 

You can always find our warranty details by clicking on this link:

Here are my suggestions for you:

1. Keep a copy of your contract between you and our distributor/dealer: which should have turf product names, date of purchase, date of installation.

2. We, as the manufacturer will warrant the artificial turf products against any manufacturing defects, but not cover any labor related items.

3. You can always reach us via phone or emails listed on this site.

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Global Syn-Turf, Inc. is a leading manufacturer and wholesaler of high-quality artificial grass in the United States and Canada. The company offers an extensive selection of products for commercial and residential landscapes, playgrounds, sports athletic fields, municipalities, golf putting greens and pet areas. Global Syn-Turf, Inc. provides innovative, environmentally friendly synthetic turf systems which require little maintenance, no water, pesticides, or fertilizers through multiple company-owned distribution centers across the United States. The state-of-the-art artificial grass offers realism, drainage, performance, safety, and durability. Global Syn-Turf is the exclusive artificial grass partner of San Francisco 49ers.

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