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Artificial Grass Warranty Questions

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Yes, our artificial ivy is totally different type of products compared with artificial grass, therefore, the warranty on both products are different. To learn more details about our artificial ivy products and it’s warranty, please visit this page on our website:, or feel free to call (877 796 8873)/email us at [email protected], thank you.


We offer the best warranties for all our artificial grass products including putting greens in the industry. You can find the detailed warranty information for each of our product by visiting this link: Once you are on this page, simply click on the product, and all information related will show up for you to review. Please feel free to contact us by phone: 877 796 8873 or email: [email protected] if you have any other questions, thank you.


Color of artificial grass is covered by our 15 year warranty, therefore, the color of our turf will last at minimum of 15 years under normal weather conditions. We use the best anti-UV ingredients in the world so ensure the best and longest lasting colors and overall product integrity in the industry. Please let us know if you have any other questions by phone: 877 796 8873 or email: [email protected], thank you.


Unfortunately our warranty won’t cover any disasters that destroy or damage the artificial grass. Our turf product warranty covers all manufacturing defects, to learn more, please visit our product specification page and click on any product and you will see the warranty page from the drop down menu in the window to the right of the product: Please feel free to contact us if you have any other questions by phone: 877 796 8873, or email: [email protected], thank you.


Unfortunately the sun burn from glass reflections is not covered by our artificial grass product warranty. Most of experiences installers will help the end users to identify possible reflection or heating sources before designing and laying down the turf and able to help with preventions of such damages, such as tilting the windows and etc., please let us know if you have any further question by phone: 877 796 8873 or email: [email protected], thank you!


We carry two different type of weed barrier to be used with artificial grass installations. The cheaper version of the weed barrier has an eight year warranty and the 15 year warranty version cost a bit more. These weed barrier products are designed to be installed under the artificial turf so have minimal or none exposures to sun and tends to last a very long time. You can find the details of our weed barrier products at this link: If you have any other questions, please feel free to contact us by phone: 877 796 8873 or email: [email protected] or fill out this online form:


Our artificial grass products are designed and engineered to last you a long time! We warranty our products for 15 years in general, under normal weather and usage, the lifespans can extend way beyond the warranty time period. Like solar panels, the upfront costs for artificial grass might be higher than real grass, but in the long run you will save tens of thousands dollars: average sized artificial turf installations will pay for itself within the first three or 4 years, then people will enjoy it for many years to go without worrying about any water bills or maintenance costs. Once people start using artificial grass, it is unimaginable to ever go back to real grass. Please feel free to contact us if you have any other questions or concerns by phone: 877 796 8873 or email: [email protected] or this online form:


With my years of industry experiences, I can confidently tell you that our artificial grass lasts much longer than competitions’. We offer a 15 year warranty which you can find on this product specification page:

Our warranties are real and based on vigorous testings, not like many other companies who simply offer a longer warranty for marketing purpose only. As the most major brand of artificial grass industry, our products outlives competitions and you can have a peace of mind with our products. For any further questions, please feel free to reach us via phone, email or this online form:


First of all, we don’t sell directly to the general public, and all our distributors/dealers have their own exchange or return policies. A lot of artificial grass orders are custom cuts, and I personally don’t think customized cuts can be exchanged. If the orders are full rolls, it might be exchangeable but some dealers might charge a restocking fee for returns. My advice is always to take extra time getting samples and making good decisions before committing any purchases to avoid exchanges or returns. Artificial grass is bulky and heavy which cost a lot manpower to deal with and the shipping cost can be expensive as well. Please let us know if you have any further questions by phone, email or this online form, thank you:


Our artificial grass products come with a limited 15 year warranty. To find out more details regarding our warranty, please visit the following link, and click on each product for the specific warranty information, or you can always reach us via phone or email:

  1 Comment

Yes, all our artificial grass is covered with 15 year limited warranty and you can find the detailed warranty information on this link by clicking on each product:


Hi, there, unfortunately our warranty is not transferable. If you have further questions regarding our warranty details, you can always visit this link and click on the artificial grass product, and click on the warranty:


Congratulations on your new artificial grass lawn! 

You can always find our warranty details by clicking on this link:

Here are my suggestions for you:

1. Keep a copy of your contract between you and our distributor/dealer: which should have turf product names, date of purchase, date of installation.

2. We, as the manufacturer will warrant the artificial turf products against any manufacturing defects, but not cover any labor related items.

3. You can always reach us via phone or emails listed on this site.


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Global Syn-Turf, Inc. is a leading manufacturer and wholesaler of high-quality artificial grass in the United States and Canada. The company offers an extensive selection of products for commercial and residential landscapes, playgrounds, sports athletic fields, municipalities, golf putting greens and pet areas. Global Syn-Turf, Inc. provides innovative, environmentally friendly synthetic turf systems which require little maintenance, no water, pesticides, or fertilizers through multiple company-owned distribution centers across the United States. The state-of-the-art artificial grass offers realism, drainage, performance, safety, and durability. Global Syn-Turf is the exclusive artificial grass partner of San Francisco 49ers.

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