Does your turf warranty cover any damages during shipping?
 | Feb 16, 2021 6:06 AM |
Our artificial grass product warranties don’t cover damages during the shipping, however, all the shipping companies that we are working with to ship our products provide comprehensive warranties to cover damages and lost. so all our customers can have a great peace of mind that they will be covered for any issues during the shipment. If you have any further questions or concerns, please feel free to contact us by phone: 877 796 8873 or email us at [email protected], thank you.
We are using broadloom products special transportation companies to handle our artificial grass shipments in most of cases, and the damage rate by such specialty trucking companies are relatively low compared with regular LTL. If there is an damages occur during shipping, the shipping companies will be fully responsible, and we typically will advise our customers to refuse the shipment or mark the damage on the Bill of lading when receiving the shipment. Such documents will be presented to the shipping companies as evidence to file claims. In the main time, we normally will ship out the replacements ASAP to minimize further delays while working with shipping companies on the claim. Please let us know if you have any other questions by phone: 877 796 8873, or email: [email protected], thank you.
Read Answer: How do you handle damages to turf during shipping?
Unfortunately our warranty won’t cover any disasters that destroy or damage the artificial grass. Our turf product warranty covers all manufacturing defects, to learn more, please visit our product specification page and click on any product and you will see the warranty page from the drop down menu in the window to the right of the product: https://www.globalsynturf.com/artificial-grass-specifications-specs. Please feel free to contact us if you have any other questions by phone: 877 796 8873, or email: [email protected], thank you.
Read Answer: What kind of natural disasters does your turf warranty cover?
All our turf products are 15’ wide, a full roll is either 75’ or 100’ long. There will have to be a seam for your area which is over 15’. For any other questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.
Read Answer: How big of space can I use this turf for without a seam?
We have distribution centers nationwide including one on the east coast (Jacksonville, FL), therefore we can ensure fast and competitive shipping services to all of our customers anywhere in the county. You can find all our distribution centers for artificial grass and accessories at this link: https://www.globalsynturf.com/locations/. Please feel free to contact us by phone 877 796 8873 or email: [email protected] or this online form: https://www.globalsynturf.com/free-quote, thank you.
Read Answer: Is shipping turf to the east coast generally more or less expensive?
Congratulations on your new artificial grass lawn!
Read Answer: How do I register my artificial grass warranty with your company?
You can find our warranty information for all products on our website: https://www.globalsynturf.com/artificial-grass-specifications-specs, once you are on this page, simply click on the product you will see all information related to that particular product including all testing certificates and warranty. For further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.
Read Answer: Warranty Information
