Questions & Answers

Well HOAs are different from one to another. Some of the HOAs have less strict rules. In California, most of the HOAs are ok with artificial grass installations in the backyard without much of information needed. When it comes to the front yard, some HOAs can be more serious about what kind of artificial grass you put in. You can always download all the necessary information for HOAs to review at this link: https://www.globalsynturf.com/artificial-grass-specifications-specs.

And keep mind that it is not legal for the HOAs to decide that you can't install artificial grass in your property! Governor Jerry Brown has signed a bill into law for water conservation in 2015: Assembly Bill 2104. Here is the news link for the bill: https://www.sdcwa.org/governor-signs-water-authority-bill-preventing-hoas-banning-artificial-turf.

The answer is "NO", even though artificial grass can take great pressures, but the twisting motion and rolling will definitely cause damage to the turf.

Yes, as long as you can walk it, you can turf it! If the slop gets steep, you will need to watch out for the infills as it tends to be washed away easily, so you might not to want to put much of infills for such installations: by doing the installations without infills, you will need to minimize the seams and try to secure the edges as tight as possible by nailing firmly on the edge boards. As far as drainage, water will simply dispensed sideways.

We have two different artificial putting green products on couple of Mr. Langer's properties: Pro Putt-44 and Putt-60BiColor. Both products are fantastic at professional grades, you can't go wrong with ether one. Here are the link for these two product: https://www.globalsynturf.com/catalog/golf

Lines on certain products can be more visible than others; such lines can be seen only from certain angles and non-visible from other angles. Replacement with the same turf will show the similar lines. Different products can look different, depending on the angles of the lights, and shading, same product can show no lines while be showing lines in another application: this is almost exactly like carpets, where you can see patterns/lines when you are paying attention.

Please understand that visual lines on turf products are normal: such lines are not considered as “defective”, therefore are not covered by our product warranty. 

Areas that have been "matting down/twisting" are not manufacturing related. Such "matting down/twisting" issue shall be caused by usage, traffic or other unknown external forces. Most of our artificial grass products are with engineered blades which provide excellent resiliency. However, like any PE products, the enhanced can absolutely prolong the time frame of fibers "standing up", but depends on usage and traffic, certain areas will lay down sooner than less used and lighter traffic areas. It is always a good idea to rake or brush up the laying down areas when you start seeing it so the fibers won't build up their "memories" for laying down. Sometimes, adding more infills will help as well.

Congratulations on your new artificial grass lawn! 

You can always find our warranty details by clicking on this link: https://www.globalsynturf.com/artificial-grass-specifications-specs

Here are my suggestions for you:

1. Keep a copy of your contract between you and our distributor/dealer: which should have turf product names, date of purchase, date of installation.

2. We, as the manufacturer will warrant the artificial turf products against any manufacturing defects, but not cover any labor related items.

3. You can always reach us via phone or emails listed on this site.

Thanks for your question. The short answer is yes. However, I assume your concern is if fire drops on the turf, what will happen, correct? 

Our artificial grass product is not flammable, you can find such information on this link: https://www.globalsynturf.com/artificial-grass-specifications-specs

However, I would like to remind you that even though our artificial turf won't catch on flame, but high heat and fire will burn and melt the products. So you will need to be careful while doing BBQ so charcoal or flames or high heat elements won't drop on the turf. 

Yes, Pet Turf will be our top recommendation for your application! This artificial grass come in with special design fiber forming a "U" shape which is very durable and help the flow of dog's urine as well. Being an unique fiber design, this turf also looks natural as its "U" shaped blades reflect light differently than a flat surface. Most impartially, this Pet Turf has a great drainage system, it drains more than 12 feet of water per hour! Besides durability and drainage, we have made this product short and dense which not only make it easy on your dogs' feet, but also make extreme easy when it comes to clean it. We recommend to use our deodorizer to spray down the area whenever necessary, you can fined the details on the spray product by clinking on this link: https://www.globalsynturf.com/products/pet-odor-neutralizer

Simply attach it to a regular garden hose, and spray! It gives a fresh lawn smell and sweep away the dog smells!

Global Syn-Turf, Inc. is the leading artificial grass manufacturer in the world. However, we do NOT sell directly to the general public. There is many ways that you can purchase our turf products and accessories:

1. You can simply fill out your information by clicking on the following link, and one of our distributors/dealers in your area will reach out to you directly in a timely manner: https://www.globalsynturf.com/findlocaldealer/

2. You can give us a call directly at 1-877-796-8873, and our representatives will be able to get your information and provide guidelines and nearby artificial grass distributors/dealers.

3. You can directly email us at: [email protected], we normally will get back to you within a 24 hours.

Our company has the biggest distribution networks in the USA with artificial grass distribution centers throughout of the country. Our turf distributors, dealers and installers provide the best possible customer services in the industry! Also, Global Syn-Turf has the biggest turf inventory in the world, we carry enough artificial turf products to cover all 32 NFL football fields twice!